Safe & Secure Shipping
Hot Tub Outfitters strives to send packages to customers as soon as humanly possible. We are here 5 days a week to help, process your orders and send them to you as fast as we can as we understand that this is important to you.
We send out our packages every day at 11:30am with Expedited Canada Post or Canpar to ensure the quickest delivery time possible for you, we are happy to say that 99% of our orders are sent within 24 hours of being fulfilled!
Please note that shipments are not sent on weekends or public holidays.
Average Shipping Times
Shipments can always vary in time, however, as an average to each area:
- Vancouver: 2-3 Business days
- British Columbia: 3-5 Business days
- Calgary & Alberta: 3-5 Business days
- Saskatchewan: 6-8 Business days
- Ontario: 5-7 Business days
- East Coast Provinces: 6-8 Business days
- Northern Provinces: 10-14 Business days
We ship across Canada from our 3 main distribution centres, We have locations within Vancouver, Calgary and Toronto however sometimes items may only be stocked in one warehouse. Once an order leaves our warehouse, it is impossible for us to control the shipping time, Hot Tub Outfitters is not responsible for late items via our Courier services however we will always try to help you trough this scenario in the off chance that it occurs.
Shipping costs are calculated upon check out and all orders over $149 are sent for free, Orders under $25 incur a $14.95 shipping fee and orders under $149 however above $25 are $9.95. Please note that remote areas such as Nunavut, NWT and Yukon may not qualify for free shipping and this will be at the discretion of Hot Tub Outfitters.
Items Received in Error or Damaged
If an item is missed or received damaged, we ask that customers please report this to us within 48 hours of receipt, photos will be asked for as evidence and goods to be returned to us.
To return, please see our page on Return Policy and adhere to our procedure for doing so. We thank you for your business & for supporting a Canadian Owned & Operated Company