Refund Policy


How Can I Cancel My Order?
Our company is designed to deliver orders quickly and efficiently. Customer orders are sent to our warehouse instantly for speedy fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been packed. If you would like to cancel or change your order, please call us right away 604-388-4388, Monday-Friday 9am - 5pm PST or email      


Return Conditions

If you’re not 100% satisfied with your purchase, you can return the product and get a full refund or exchange. Some conditions may apply such as that the product needs to be unopened and in brand new condition. Returns are also to be approved by us before sending back. 

If you need to return an eligible item, you must provide proof-of-purchase (receipt or order number). Some non-returnable items may be covered by the Manufacturer's warranty. Other items such as filters may be returned if they are completely unopened and new

All electrical components that have been hooked up to power cannot be returned, Pumps, Spa Paks, Heating Elements, Topside Controllers are final sale and cannot be returned. It must be installed by a certified professional otherwise it voids the manufacturers warranty as well. 

Non-Returnable Items:

  • Spas
  • Spa Covers & Spa Cover Lifters
  • Inflatables
  • Special Order Items
  • Clearance/Final Sale Items
  • Parts that have been installed/used
  • Any electronic goods
  • Pumps, spa paks, switches, circuit boards.


  • We must receive your return within 30 days of purchase.
  • Custom made orders and other items noted above are non-returnable.
  • Merchandise must be in original packaging without cosmetic or other damage.
  • Original shipping & handling charges are not refundable.
  • Customer is responsible for return shipping and insurance. 

Where to Send My Returned Item.

Hot Tub Outfitters 111-39149 Discovery Way Squamish BC  V8B 0E6

Coupon Code Policy:

Coupons are intended to be used one per customer. These do not apply for Hot Tubs/ Swim Spas or Fire Pits. The maximum value of an item that can be purchased using a Coupon or Voucher Code is $500.00